EASY.PEAZY COMPANY POLICY
Health & Safety Policy
Employees must remember that at no point can the client or employer force an employee to put his life or health at risk. If appropriate safety procedures or protective equipment and gear are not available, or if at any point it is observed that an operation or inspection is developing risks which may affect the personnel, vessel, environment or reputation of the employer / client, the task must be suspended immediately until the risk is mitigated to acceptable levels.
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Fatigue and ill health may also cause unacceptable risk. It is up to the employees themselves to remain alert and report to the relevant person with the authority, to either provide additional resources, or resume the task only after personnel are rested or healed.
Environment & Social Responsibility Policy
The company loves and respects the environment that it operates in and encourages all its employees, shore and ship based, to nourish practices that protect the environment, whether it is related to water, land, air or the sea bed.
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The company has a zero-tolerance policy to intentional damage to the marine or air environment. Management will fully cooperate with authorities for any investigations related to environmental damage and has the authority to dismiss and report those who cause willful damage.
Customer Service Policy
We are committed to providing excellent customer service to our customers. We have a zero-tolerance policy for poor customer service.
This policy applies to all customers
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The following standards have been developed to ensure that we consistently deliver the high level of customer service that our customers expect and deserve:
We will always:
• be polite, professional, and courteous
• be responsive to customer inquiries and requests
• handle customer complaints promptly and effectively
• continuously strive to improve our level of service
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We will never:
• keep customers waiting unnecessarily
• fail to follow up on promised actions
• speak negatively about other employees or the company in front of customers
• engage in any form of dishonest or illegal activity